pet store, dog grooming, dog boarding

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Frequently asked questions

DOG BOARDING & DAY CARE

ARE THE STAFFS TRAINED TO SPOT POTENTIAL HEALTH PROBLEM?


Our experienced, certified personnel are trained in canine care and to recognize the warning signs of potential health problems and will contact a veterinarian if they feel it is called for. Many times it’s easier for us to detect problems than it is for the pet owner (e.g., blood in the urine can be more easily detected in the kennel than at home) because they are exercised in specific areas, which are cleaned regularly. However, it’s not part of our job to diagnose or to prescribe. If your pet requires veterinary aid while with us, you should be aware that you are financially responsible for such aid.




CAN YOU HELP US TO FEED MEDICATION?


Before boarding, let us know about any medication or special care your pet might need. We do offered a certain amount of individual care (feeding of medication) but you must be reasonable. (ie: Asking us to feed your pet at 2 a.m. is not reasonable.)

Please opt for the package with feeding of medication.




WHY DOES MY DOG LOOKS AND SMELL BAD?


During boarding, dogs may step in their stools or urine and become dirty. This happens in the cleanest of kennels! Some of the finest disinfectants available for sanitizing are not always the most pleasant smelling and the odor may cling to your dog's coat. Dogs may also smell of their natural sweats due to all the exercising and other dogs’ saliva due to their playtime.




CAN I REQUEST MY DOG TO BE BATH? WHY DOES MY DOG BEING GIVEN A BATH?


Yes, you can request to pick up your puppy smelling fresh. We will also include a necessities bath if the needs arises (ie: step on urine, saliva all over the body due to playing), thus don't be surprise to see a bill for grooming upon pick up.




IS IT A MUST TO HAVE A WORKING RELATIONSHIP TOGETHER?


If you choose to board your doggie with us, you need to understand that boarding is a shared responsibility. Here are a few things you must attend to before boarding your pet:

  • Dogs should be prepared psychologically for boarding. It's best to start boarding them as a pup as soon as their vaccinations (third as a puppy) are complete. Puppies usually learn quickly to enjoy boarding. We offer "day-care" services so you can leave your dog for a few hours at a time. This is an excellent way to introduce your dog to boarding. After a few visits your doggie should enjoy being with us!
  • The psychological preparation of a dog for boarding (and also for helping him develop a healthy personality) also includes getting him/ her used to new people and experiences (socialization). This is most easily accomplished by taking him/ her for a walk at the dog park or occasionally come boarding with us.
  • Owner readiness to board the dog is also important. REMEMBER that all our doggies has strong six sense. If we are happy, they will be happy. On the other hand if we are sad, they will be sad too. Thus, be confident in Us caring for your doggie and it goes long way in our relationship.




WHY DOES MY DOG LOOK SAD WHEN I LEAVE THEM?


Naturally, a dog that is relaxed about boarding will likely board well. They have a strong six sense, a pet owner should never moan or cry over his dog in the boarding place upon leaving them. It will cause your dog to be unnecessarily emotionally upset. Please also refer to the question prior to this question.




DOES MY DOG NEED TO BE VACCINATED?


Your dog on current vaccination is a must to ensure that your dogs stay healthy and for the safety of the rest of the residents. Bordetella (kennel cough) vaccine is highly recommended for our doggie guest.




WHAT SHOULD I EXPECT IN TERMS OF BEHAVIOUR & SYMPTOM CHANGES?


Any time your dog stays with us, he or she may experience some amount of stress. In some cases dogs may develop tracheobronchitis or, occasionally, intestinal problems while boarding. Also, some dogs carry bacterias/ viruses in their systems for months and begin to show symptoms only after being subjected to a stress situation. In other words, they can "catch" a disease from themselves. Sometimes temporary behavior changes occur as a result of unfamiliar surroundings. Your dog may tears up the bed he has slept in for years or even known as "Killer," that dog which scourge of the neighborhood, turns into a little lamb at our cottage.




WHY DOES MY DOG EATING HABIT CHANGE WHILE BOARDING?


Eating habits change under different environment and dogs can assimilate food differently. Some will eat like canaries at home and like vultures at a kennel so they may put on a few pounds. Others may lose weight though eating well or by not eating enough. Boarding life can be very exciting and some dogs lose weight because they run and play their weight off.




MY DOG SLEEP A LOT OR SHOW A DISINTERESTED BEHAVIOUR UPON RETURNING FROM BOARDING, WHY?


Boarding life can be very exciting and these dogs forget to take afternoon nap like how they do normally at home. They usually charge around playing with other dogs and having a wonderful time. These dogs often go home exhausted but happy and sleep a lot the first couple of days at home.




WHY DOES MY DOG DRINK SO MUCH OF WATER UPON REACHING HOME?


Upon picked up he/ she will be very excited to see you. Dogs do not have a sense of time. They’ll be as happy to see you after 5 minutes as after 5 days. Also, excitement will cause them to pant a lot, lose body water and be thirsty. Do ration the water intake by giving him/ her a few ice cubes or sips of water to tide them over.




HOW ABOUT FEEDING THEM UPON REACHING HOME?


Do not feed him (though he will act hungry once he gets home) for at least 3 hours, taking care not to overfeed. Remember, in his excited state food can create problems.




CAN MY DOG PROBLEMS RELATING TO ANXIETY OR UNDESIRABLE BEHAVIOUR CAN BE REDUCED?


If your dog is timid, anti-social, hates other dogs, is dominant towards other pets or people, suffers from separation anxiety or has any other behavioural problems not related to aggression, then it may benefit greatly from a stay at Puppy Cottage. Socializing dogs will result in vast improvements in the behaviours of dogs. It exposed dogs to different people and environments so that they do not become overly dependent on just one person.




WHAT IF I CANNOT PICK MY DOG UP ON THE INTENDED DATE/ LATE?


There will be two options: 1) We will prepare their extra one night stay with us. 2) Pay late charges of RM50 for every one hour.





DOG STYLING

WHEN SHOULD MY PUPPY COME IN FOR ITS FIRST GROOM?


It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We recommend they come in ONE week after their last set of vaccinations. We will not clip your puppy on their first visit to the Spa as the evolution from a puppy to an adult coat is dependant on breed and a grooming regime will be suggested to suit your puppy. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.




HOW LONG DOES IT TAKE TO GROOM MY DOG?


The time taken will depend on the condition and length of your pooch’s hair. Their behaviours will also be taken into considerations.




WHAT TIME WILL BE THE GROOMING APPOINTMENT TIMING?


Our dog styling sessions will be either 11am or 3pm.




HOW MUCH DOES IT COST FOR MY DOG TO BE GROOMED?


Pricing is based on breed, hair length, the condition of your pooch’s, skin & its temperament.




WHAT IF I CANNOT PICK MY DOG UP AFTER ITS STYLING SESSION?


We offer a chargeable transportation drop off service, if you are unable to collect your pooch after their treatment. This is only applicable for our Taman Tun Dr. Ismail customers. Please note drop off time will be advise and communicated before the service is rendered. For customers who stay outside of Taman Tun Dr. Ismail area, there will be two options: 1) We will prepare their one night stay with us. 2) Pay late charges of RM50 for every one hour.




CAN I STAY AND WATCH WHILE YOU GROOM MY DOG?


As your dog loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished.




DO I NEED TO BRING ANYTHING FOR THEIR DOG STYLING?


Before your dog comes to the grooming session, we strongly recommend they have a chance to relieve themselves. They may want to have a meal beforehand, but keep in mind if your pet is nervous, they might do better with an empty stomach. Feel free to bring along any special shampoo needed by your doggie. We are using an all natural shampoo (Wild Wash) from UK. Also, it you have a preference please feel free to bring a photo of the type of haircut you would like.




MY DOG IS OLD, CAN IT BE GROOMED?


All dogs regardless of age benefit from being groomed. However aged, disabled, and ill dogs required specialist treatment during the grooming process. We have a special place in our hearts for our aged canine companions and our staff have been trained on the individual considerations for special handling for these special needs doggies. We are experienced in working with deaf, blind, arthritic dogs, and those with diabetes. If in any doubts please consult your vet who will help you to decide whether there would be any adverse risk in grooming your older dog.