Frequently asked questions
DOG BOARDING & DAY CARE
ARE THE STAFFS TRAINED TO SPOT POTENTIAL HEALTH PROBLEM?
Our experienced, certified personnel are trained in canine care and to recognize the warning signs of potential health problems and will contact a veterinarian if they feel it is called for. Many times it’s easier for us to detect problems than it is for the pet owner (e.g., blood in the urine can be more easily detected in the kennel than at home) because they are exercised in specific areas, which are cleaned regularly.
CAN YOU HELP US TO FEED MEDICATION?
Before boarding, let us know about any medication or special care your pet might need. We do offered a certain amount of individual care (feeding of medication) but you must be reasonable. (ie: Asking us to feed your pet at 2 a.m. is not reasonable.)
Please opt for the package with feeding of medication.
WHY DOES MY DOG LOOKS AND SMELL BAD?
CAN I REQUEST MY DOG TO BE BATH? WHY DOES MY DOG BEING GIVEN A BATH?
Yes, you can request to pick up your puppy smelling fresh. We will also include a necessities bath if the needs arises (ie: step on urine, saliva all over the body due to playing), thus don't be surprise to see a bill for grooming upon pick up.
IS IT A MUST TO HAVE A WORKING RELATIONSHIP TOGETHER?
Dogs should be prepared psychologically for boarding. It's best to start boarding them as a pup as soon as their vaccinations (third as a puppy) are complete. Puppies usually learn quickly to enjoy boarding. We offer "day-care" services so you can leave your dog for a few hours at a time. This is an excellent way to introduce your dog to boarding. After a few visits your doggie should enjoy being with us!
The psychological preparation of a dog for boarding (and also for helping him develop a healthy personality) also includes getting him/ her used to new people and experiences (socialization). This is most easily accomplished by taking him/ her for a walk at the dog park or occasionally come boarding with us.
Owner readiness to board the dog is also important. REMEMBER that all our doggies has strong six sense. If we are happy, they will be happy. On the other hand if we are sad, they will be sad too. Thus, be confident in Us caring for your doggie and it goes long way in our relationship.
WHY DOES MY DOG LOOK SAD WHEN I LEAVE THEM?
DOES MY DOG NEED TO BE VACCINATED?
Your dog on current vaccination is a must to ensure that your dogs stay healthy and for the safety of the rest of the residents. Bordetella (kennel cough) vaccine is highly recommended for our doggie guest.
WHAT SHOULD I EXPECT IN TERMS OF BEHAVIOUR & SYMPTOM CHANGES?
WHY DOES MY DOG EATING HABIT CHANGE WHILE BOARDING?
Eating habits change under different environment and dogs can assimilate food differently. Some will eat like canaries at home and like vultures at a kennel so they may put on a few pounds. Others may lose weight though eating well or by not eating enough. Boarding life can be very exciting and some dogs lose weight because they run and play their weight off.
MY DOG SLEEP A LOT OR SHOW A DISINTERESTED BEHAVIOUR UPON RETURNING FROM BOARDING, WHY?
Boarding life can be very exciting and these dogs forget to take afternoon nap like how they do normally at home. They usually charge around playing with other dogs and having a wonderful time. These dogs often go home exhausted but happy and sleep a lot the first couple of days at home.
WHY DOES MY DOG DRINK SO MUCH OF WATER UPON REACHING HOME?
Upon picked up he/ she will be very excited to see you. Dogs do not have a sense of time. They’ll be as happy to see you after 5 minutes as after 5 days. Also, excitement will cause them to pant a lot, lose body water and be thirsty. Do ration the water intake by giving him/ her a few ice cubes or sips of water to tide them over.
HOW ABOUT FEEDING THEM UPON REACHING HOME?
Do not feed him (though he will act hungry once he gets home) for at least 3 hours, taking care not to overfeed. Remember, in his excited state food can create problems.
CAN MY DOG PROBLEMS RELATING TO ANXIETY OR UNDESIRABLE BEHAVIOUR CAN BE REDUCED?
WHAT IF I CANNOT PICK MY DOG UP ON THE INTENDED DATE/ LATE?
There will be two options:
WHEN SHOULD MY PUPPY COME IN FOR ITS FIRST GROOM?
It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We recommend they come in ONE week after their last set of vaccinations.
HOW LONG DOES IT TAKE TO GROOM MY DOG?
The time taken will depend on the condition and length of your pooch’s hair. Their behaviours will also be taken into considerations.
WHAT TIME WILL BE THE GROOMING APPOINTMENT TIMING?
Our dog styling sessions will be either 11am or 3pm.
HOW MUCH DOES IT COST FOR MY DOG TO BE GROOMED?
Pricing is based on breed, hair length, the condition of your pooch’s, skin & its temperament.
WHAT IF I CANNOT PICK MY DOG UP AFTER ITS STYLING SESSION?
We offer a chargeable transportation drop off service, if you are unable to collect your pooch after their treatment. This is only applicable for our Taman Tun Dr. Ismail customers. Please note drop off time will be advise and communicated before the service is rendered.
CAN I STAY AND WATCH WHILE YOU GROOM MY DOG?
As your dog loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished.
DO I NEED TO BRING ANYTHING FOR THEIR DOG STYLING?
Before your dog comes to the grooming session, we strongly recommend they have a chance to relieve themselves. They may want to have a meal beforehand, but keep in mind if your pet is nervous, they might do better with an empty stomach.
MY DOG IS OLD, CAN IT BE GROOMED?
All dogs regardless of age benefit from being groomed. However aged, disabled, and ill dogs required specialist treatment during the grooming process.